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Trial Offers
Trial Offers are special offers from Walmart.com, such as free music downloads, photo prints or other services. Trial Offers may be found on or in product packaging, or may be sent to you in an email. Instructions on how to activate the offer will be included.
Redeem Your Trial Offer
In general, a Trial Offer will be stored in your Walmart.com account once you activate it.
To redeem a Trial Offer from your account:
- Go to "My Account" to find your Trial Offers.
- Click "View Details."
- Use the link next to the Trial Offer details to redeem it.
Please note: The offer may have an expiration date - it will be listed with the offer details. Be sure to redeem the offer before this date.
What You Need to Get Your Trial Offer Music Downloads
To access and to download your trial offer music downloads, you need the following:
- Your promotional or claim code
- Your ZIP Code
- A Walmart.com account
- Windows 2000 or XP (sorry, no Macintosh or Linux)
- 233 MHz or higher processor (most computers meet this requirement)
- At least 64 MB of RAM
- A sound card
- A media player that can play Windows Media Audio (WMA) and MP3 files.
- Wal-Mart Music Downloads Download Manager (this is a small file installed at the time of your first download from us)
- Approximately 5 MB of disk space to save the file
Please note: We strongly recommend that you redeem the code while you're on the same computer you use to store your music files and do your listening. Once a code is redeemed, it cannot be used again.
If You Lost the Trial Offer Code
Unfortunately, we cannot replace lost promotional or claim codes, nor can we authorize the claiming of free or bonus items without the appropriate code.
File Format of the Music Downloads
All songs from Wal-Mart Music Downloads are in either the Windows Media Audio (WMA) or MP3 format. Our choice of format is determined by the rights that the content owners have provided us.
If the file is in WMA format, your file will contain Digital Rights Management (DRM) that will limit your ability to mix and play this content. MP3 files have no DRM and can be played on most devices.
Download Time for the Music
The time it takes to download a song depends on the type of connection you have:
- 56 kbps modem: 15-20 minutes
- T1 / DSL / ISN / cable modem: under 1 minute
A typical song file will average 4-6 MB in size. Actual download time varies, depending on your system configuration, site traffic and network traffic.
Please note: If your free or bonus music was already downloaded using the code, you will not be able to download it again.
If You Get an Error When You Enter Your Promotional Code
If you get a error when you enter your promotional code, please check to see if the offer was linked to your account:
- Go to "My Account" and find the Trial Offers display.
- Click "View Details."
- Use the link next to the Trial Offer details to redeem it.
If the offer is not listed in your account, please re-enter the code and try the download again.
Please note: If your free or bonus music was already downloaded using the code, you will not be able to download it again.
If you followed the steps above and still encounter a problem during the download process that caused a failure or a partial file to download, please email us, or call 1-800-222-8132, from 6 a.m. to midnight (CT), seven days a week.
For help with a bonus photo prints claim code, please email photo@walmart.com, or call 1-800-505-3837, from 7 a.m. to 11 p.m. (CT), seven days a week.
Restrictions for Redeeming or Using Your Trial Offer
There may be restrictions connected with these offers. These restrictions will be listed on the offer or on the Web page you are directed to by the offer. Look for and read "Terms and Conditions" on that page to learn more about any restrictions placed on redeeming or using your bonus item(s).
Transfer Your Free Music to a Computer or MP3 Player
Yes, you can transfer the music to other computers or portable devices that can play WMA and/or MP3 files. Please visit Music
Downloads Help for more details.
Burn the Music to a CD
You can burn the music onto a CD. You will need the appropriate software and hardware installed on your system.
Find Your Music on Your Media Player
If you clicked "Open" instead of "Save" during the download process, your media player might have saved the file to your "My Music" folder (located in "My Documents").
If you cannot locate the file in "My Music," you can open your media player and search your computer for media files. This action should locate the file you downloaded and add it to your media player's media library.
Please consult your media player's documentation for specific instructions on how to find and add music files to your media library.
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